7 days from purchase, for new subscriptions
Eligible new subscriptions may be considered for a refund when requested within 7 days from purchase, following the IPTV Services policy. The window starts at purchase, not a later activation date.
Contact technical support first so the team can investigate and try to resolve the issue. The policy allows one refund per customer, subject to its conditions.
How to request help and a refund
Email contact@iptvservices.online, use live chat or contact WhatsApp at +44 7577 326684. Include the order reference, checkout email, purchase date, plan and a clear description of the issue.
- Identify the device, player and affected channels.
- Describe when the problem occurs and the troubleshooting already completed.
- Ask support to review eligibility within the purchase-based window.
Keep passwords, full card numbers and private playlist links out of the request. A locally prepared message is a draft until you send it.
When refunds are excluded
The seller’s conditions exclude:
- Renewals and upgrades.
- More than one refund for a customer.
- Customer-side internet speed, connection or ISP blocking.
- Inability to configure the service on a particular device.
- Occasional buffering or minor channel downtime.
The window does not make every reason for stopping eligible. Check your device and important content before committing to a paid term.
Approved refunds and processing
Approved refunds return to the original payment method. The stated processing period is 3–5 business days. Ask support for the status; the time a refund appears can also depend on your payment provider.
This page does not collect replacement card or bank details. Use the published support channels for the existing order.
Digital service and separate purchases
The subscription is digital, with no physical product to return. Hardware, internet access and third-party player licences are separate purchases and are not included in the prepaid service total.
Player-app fees are governed by the developer or app store’s own refund rules. A service refund does not automatically refund a payment made to another company.
Check the fit before paying
Request trial availability, confirm the player and its separate fees, and check your must-have content on your normal network and device. Support confirms availability and provides the trial details; a prepared request does not create an account automatically.
Seller policy and questions
IPTV Services handles payments and refund review. Read its refund policy and terms with the information here. Updated 16 October 2026 for Zorba’s purchase-based new-subscription policy.
A question about this policy?
Email contact@iptvservices.online or contact support. Orders, accounts and refund reviews are handled by IPTV Services.